Your hosted phone system can record telephone conversations. You have the choice to enable or disable call recordings on your entire system. For greater security and control, individual Extensions can be excluded from call recordings entirely.

All Call recordings are stored securely in electronic format on our servers. Administrators with appropriate privileges can search for, playback, download and delete call recordings on your system.

Call recordings may contain information about a caller which is confidential or sensitive. Our position is that the customer must take responsibility for managing call recordings which contain sensitive information. We provide tools to enable call recordings to be found and deleted if a caller has good reason to request this.

Payment Card Industry DSSRegardless of the provisions of GDPR, the Payment Card Industry (PCI) data security rules state that a caller’s payment card details must not be recorded by a telephone system. We provide tools and technical solutions which prevent payment details from being recorded during a telephone conversation. For example: you can pause and resume call recording whilst payment information is being captured.

To do this simply key the following when taking customers card payment details

To pause recording: #9
To resume recording: #8
For greater security and control, individual Extensions can be excluded from call recordings entirely.